Data Deletion Request

You control your data in Manage and can delete it at any time. This page explains how to request deletion, what is removed, and how long it takes. It applies to the data Manage collects when you connect your own social accounts (Instagram, YouTube, TikTok, Substack) and to the business records you enter.

How to request deletion

• Delete a single connection. On the Connect screen, disconnect a platform. Manage immediately stops collecting from it and deletes that connection's stored access tokens and audience-demographic data.
• Delete your whole account. Email us at support@twowest.com from the address on your Manage account and ask us to delete your account and all associated data. We confirm the request comes from the account owner, then delete it.

What we delete

• Your account and authentication record.
• All connected-account analytics we captured: follower and subscriber counts, reach, views, engagement, per-post and per-story metrics, and aggregate audience demographics.
• The encrypted OAuth access tokens for every connected account.
• The business records you entered (brand deals, revenue, invoices, to-dos) and any media kits or reports you created.

How long it takes

Disconnecting a platform takes effect immediately. A full account deletion is completed within 30 days of your request, except where we must retain limited records to meet a legal obligation (for example, tax or accounting requirements tied to invoices). Once deleted, the data cannot be recovered.

Revoking access at the platform

You can also revoke Manage's access directly from each platform at any time, which stops all future data collection from that account:

• Instagram: Settings, then Apps and websites (Website permissions).
• YouTube / Google: Google security settings.
• TikTok: Settings, then Security and permissions, then Manage app permissions.

Contact

To request deletion or ask a question about it, contact the Two West team from the email on your Manage account. See also our Privacy Policy.